Shipping Policy

Thank you for shopping with M. M. Noorbhoy & Co. We strive to provide a smooth and transparent delivery process for all our customers. Below is an outline of our shipping policies:

General Shipping Information

Shipping Areas:

• We deliver within Sri Lanka only.

• There are no restrictions on delivery locations.

Delivery Times:

• Order Processing: Orders are processed and prepared within 2 hours.

• Dispatch Timelines:

  • Long-Distance Deliveries: Orders are handed over to the courier service on the same day or the following day, depending on courier pickup.

  • Close-Range Deliveries (Colombo & Suburbs): Dispatched via PickMe Flash or through our showroom’s local delivery service based on vehicle availability.

• Expedited Shipping: Available for Colombo and suburbs at no additional cost via PickMe Flash.

Shipping Methods

We use the following delivery methods:

• Standard Courier Services: Fardar and Pronto.

• PickMe Flash: For close-range and expedited deliveries.

• Transport Services: For oversized items requiring collection from the transport service destination.

Weight Calculations:

• Shipping charges are calculated based on:

  • Gross Weight for smaller items like waste bins and door handles.

  • Dimensional Weight for larger items like kitchen sinks and cloth drying racks, subject to courier service acceptance.

Shipping Costs

Rate Structure:

• Shipping costs are primarily weight-based.

  • Gross Weight: Fixed rate.

  • Dimensional Weight: Rate varies; discrepancies will be communicated to the customer.

Oversized Items (e.g., Cloth Drying Racks):

• Colombo & Suburbs: Delivered via PickMe Flash or our delivery vehicle.

• Long-Distance: Handled by courier or transport service; customers collect items from the transport service destination.

Order Fulfillment

Processing Times:

• Orders are prepared within 2 hours of receipt.

Shipping Days:

• Orders are shipped within 3 to 5 business days (excluding weekends and holidays).

Order Tracking:

• Customers will receive tracking details for:

  • Deliveries via courier services or PickMe Flash.

  • Transport Service Deliveries: Tracking details are unavailable.

Returns and Issues

Damaged or Missing Items:

• Pre-dispatch Check: All items are thoroughly inspected, including accessories, in a CCTV-monitored area.

• Post-delivery Claims: If an item is damaged or missing, the customer must return the item to us. We will replace it, but the return and re-shipping charges will be borne by the customer.

Refunds and Replacements:

• We offer replacements for damaged items and refunds for undeliverable packages as detailed below.

Undeliverable Packages:

• If a package is undeliverable due to incorrect address or unclaimed delivery, we will:

  • Attempt re-delivery or arrange pickup from one of our showrooms.

  • Refund the shipping charges if pickup is opted.

Special Policies

Custom Orders or Bulk Purchases:

• For bulk or custom orders, free shipping is offered based on the order value.

Eco-Friendly Packaging:

• We use eco-friendly packaging for all orders, except sellotape. We are actively working to transition to biodegradable sellotape.