Refund policy

RETURNS

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Our policy lasts only for 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your purchased item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require the invoice as proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email or call you over the phone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If you had made the purchase using a credit card, there will be a deduction of 3% from the value of the refund.

Only regular priced items may be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@noorbhoy.com and send your item along with the original invoice to #53, Dutugemunu Street, Kohuwala, Sri Lanka.

To return your product, you should bring or post mail the product along with the original invoice to #53, Dutugemunu Street, Kohuwala, Sri Lanka.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.